Legal

Refund & Returns Policy

Last updated: 3 August 2026

We want you to be happy with what you buy. This policy explains refunds and returns for each type of purchase. It does not affect your statutory rights as a consumer under UK law.

1. Digital products (instant download)

Because digital products (icon packs, templates, ebooks and similar) are delivered instantly and cannot be returned once downloaded, you agree at checkout that:

• If a file is faulty, corrupted or not as described, contact us within 14 days and we'll fix it or issue a full refund.
• If you were charged in error or bought a duplicate, we'll refund it.

2. Merchandise (physical items)

• You may return unused items in original condition within 14 days of delivery for a refund of the item price. You cover return postage unless the item is faulty.
• Faulty or incorrect items — we'll replace them or refund in full, including postage. Tell us within 30 days.
• Made-to-order or personalised items may not be returnable unless faulty.
• Refunds are issued once we receive the returned item, to your original payment method.

3. Services & project work

• Deposits secure your slot and cover initial work; they are generally non-refundable once work has begun.
• If you cancel a project mid-way, you pay for work completed up to that point; anything paid beyond that is refunded.
• Milestone payments for delivered and accepted work are non-refundable.

4. How to request a refund

Email info@deployenjoy.com with your order number and the reason. We aim to respond within 2 business days, and approved refunds are processed within 5–10 business days via Stripe to your original payment method.

5. Chargebacks

If you have a problem, please contact us first — we'll almost always sort it out faster than a chargeback.